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- #wordpress is a valuable resource
- Many hours of volunteer work are provided every day
- #wordpress provides fast answers to simple questions
- Group interaction leads to new development of resources, plug-ins, and more
- Personal interaction develops community on a level beyond the software.
- #wordpress must remain an "unofficial" resource
- IRC leaves no permanent record for searching
- Traffic waxes and wanes, so availablilty of help is inconsistant.
- Unmoderated, unsupervised nature can lead to abuse or other issues
- Personal interaction can drown out help requests
- Lack of permanence
- Issues resolved in #wordpress may arise again, and solutions may be lost.
- Potential for abuse
- We cannot control who enters #wordpress and what they say. There is no way to remove something once it has been said in IRC.
- Potential for volunteers to feel that their time is not valued.
- Due to the "unofficial" status, people may feel that forum volounteers are more valued by the community than IRC volunteers.
- No differentiation between levels of experience
- Newcomers cannot tell what users have experience in various fields. Newcomers cannot tell who is active in the community and who is "just visiting".
Potential ways to help #wordpress
- More ops
- Do not keep op status at all times, but able to be opped and kick/ban users who are abusive
- Voice regular users and volunteers
- Rules for getting and losing +v
Rules would have to be defined and maintianed, and responsiblity would have to be developed for adding people when they met standards or removing them for abuses.
- Responsibility for assigning when people enter channel would have to be given to users, or given to a bot.
- Identifying bots
- pre- or suffix on bot names to identify
There should be some way of quickly identifying a bot as opposed to a live user.
- bot owner identification
Each bot should have some consitant way of finding who the owner of the bot is.
- bot help process
each bot should have a specific and consistant help command.
- Like karma, can be assigned by other users
This removes the issue of defining specific rules and maintaining lists. If a user finds someone helpful they are able to recognize that help.
- on-going and cummulative, those who use longer, will have higher rating.
Higher numbers mean more helpful. Over time numbers will grow in proportion to help provided and time volunteered.
- forum bot?
- Bot that can direct users to forum (or codex) topics
A command such as "$forum css" could be issued and the bot would return the 3 most recent CSS posts, or 3 most linked css posts or something along those lines.
- Code of Ethics
- List of users who agree to follow code of ethics within #wordpress
- purely voluntary
- more formalized self-policing
- no intentionally false information
- suspend personal chat when it interferes with support
- direct questions (and answers) to forum and codex when possible.
- report and deal with abusive users immediately.
Codex IRC page
- Acknowledge nature of IRC
- IRC is unmoderated.
- IRC is open to anyone, good or bad.
- People on IRC are talking, less filter than on forum. Discussions can become childish. If you are offended, tell the offenders, tell channel ops?, tell Freenode IRCops, Post to forum.
- IRC is not permanent. If you get new info, post to forum. That way it is available to you later and others who may have the same questions.
- Acknowledge IRC volunteers
- They are volunteers, not obligated to help you, although they'll usually try.
- You get what you pay for (TANSTAFL)
(Okay, this is poorly worded. Payment is in the form of respect and participation and helping other people when you're able).
- Social atmosphere helps make people more willing to help, so accepting off-topic discussion is part of using the channel.
- move items that are currently in the channel's "topic" to codex page (docs, themes, plugins, pastebin, etc.), and have chanserv message point users to codex page. "Please read codex.wordpress.org/IRC_HowItWorks for #wordpress before participating in this channel." Don't Ask to ask, just ask.
--Morydd 01:56, 24 Jul 2005 (UTC)