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Talk:Support Forum Volunteers

We are beginning a process of information sharing and discussion among those of us providing support in the forums. Ours is an integral part of the WordPress package, but we seem to function in an ad-hoc way.

To participate, you can post questions and suggestions or answers here, until we have some structure going, and please sign up for the wp-forums mailing list.

Here are some questions that need to be answered in order to improve the quality of Support services WordPress volunteers provide in the Forum:

  • Are there repeated issues which indicate a need for Codex information ?
  • How do we think Tags could be improved ?
  • How can we assist people when they come back to help others ? Is there somewhere useful that we have or could create to assist them ? (More helpers = spread load)

This is not about proposing the forums are to be overhauled or for sweeping new changes. It IS about looking at what we are doing and how we can work smarter not harder. The forum posts are going to keep coming and while we cannot stop that no matter how wonderful Codex is, we can work to make our efforts a bit easier. Please add freely here ! --Podz 20:21, 29 Jun 2005 (UTC)

Ideas, Comments, and Suggestions

Why can't I see all of my Recent Replies and Threads started under my Profile. Would help in researching how I answered a previous question. MichaelH (talk) 20:42, 29 Jun 2005 (UTC)

Is it me or is the Forum Search not quite right.

  • Two or more entries for most returned thread
  • Can I get more information like original date, status (open/closed), last person who posted to thread, for each thread displayed?

MichaelH (talk) 20:42, 29 Jun 2005 (UTC)

The double search is the result both the RSS and regular thread showing up in the search. As far email notification, you can always grab the RSS feed for the thread in question. - Miklb 03:50, 1 Jul 2005 (UTC)

Any chance I can be notified via email if a question I flag gets a response? MichaelH (talk) 20:42, 29 Jun 2005 (UTC)

How can I see all postings, even those closed under a given Topic such as Installation? MichaelH (talk) 20:42, 29 Jun 2005 (UTC)

If there was a link that would display all posts that have 0 replies on it, would any one use it? I know I would, but I don't want to make the request unless others think there's value in it as well. If 4 of 5 others besides --- oh, heck.... I'll make the request any way. Asked by TechGnome on http://wordpress.org/support/topic/27902#post-164526 MichaelH (talk) 01:07, 1 Jul 2005 (UTC)

  • Is there a solid case for reforming the Titles of good helpers ? Can we make one ?
    • This issue was discussed on the mailing list. What was said and the outcome can be followed




The decision at the time of writing is that there are NO additional titles being used in the forums. --Podz 14:42, 30 Jul 2005 (UTC)

There is now the ability to see what is effectively 'stats' by going to a User page. My feeling is that if there is ANY sort of p*ssing contest about stats, that this feature be removed. It's not how many posts you've made, it's the quality of those posts. --Podz 14:42, 30 Jul 2005 (UTC)

Only for some users there are more than one profile page in the support forum. I seem to have only one, although the numbered links to further pages grows, as I'm involved with problem solving in the support forum. It would be nice to be able to see and follow up on my earlier posts. -- Petit 02:08, 2 Feb 2006 (GMT)

Petit--this has been reported to Matt and is again on the agenda for the Feb 8, 2006 IRC Meetup. MichaelH (talk) 13:39, 2 Feb 2006 (GMT)

You ?